E-Commerce Websites to Stop Cash on Delivery
E-commerce websites struggling with cash on delivery option.
After the demonetisation, the Indian citizens were encouraged to carry out payments online instead of cash. Still many people in India prefer pay for their purchases with cash. 60-65% of the customers prefer to make their payments by Cash On Delivery [COD].
Customers prefer COD because they do not trust the websites and they are scared to make online payments because of cybercrime. The E-commerce companies in India are facing a big problem because of the Cash on Delivery option they provide their customers.
When payments are made online, the money goes directly in the account of the website.E-commerce websites do not like COD as sometimes the delivery fails and it is a big risk for the company.
These websites are slowly trying to encourage customers to pay online. They are providing exciting discounts to attract customers.
