Indigo Tricks Passengers off the Flight
Indigo deceived six passengers on a flight, leaving them stranded and denied proper assistance, sparking outrage over the airline's unethical conduct.
Six passengers including two elderlies were tricked out of the aircraft by Indigo’s ground staff on 19th November 2023 at 9:30 pm. There was an IndiGo flight 6E478 which was from Amritsar to Chennai via Bengaluru. When the flight landed in Bengaluru, all the passengers travelling to Bengaluru deboarded and there were only 6 passengers on board. One of the passengers said: “Six passengers, including I, were seated in the plane on the Bengaluru tarmac when I received a call on my mobile phone from an IndiGo ground crew member asking me to get off the flight as he was waiting for me inside the airport with my boarding pass for another flight, ready to depart to Chennai.” After deboarding the flight, the six passengers realized that they had fallen victim to a trick played by Indigo’s ground staff as no flight was waiting to fly them from Bengaluru to Chennai. The passengers were stranded at the Bengaluru Kempegowda International Airport because there were no available flights to Chennai that night. Despite their pleas, the Indigo staff offered no assistance and left the stranded passengers to deal with the situation themselves. Indigo’s unethical behavior didn’t just stop there. The passengers revealed while Indigo’s Bengaluru assistant manager – Lloyd Pinto acknowledged the airline’s fault; he acted cold & unsympathetic towards them. He also denied accommodation at an airport hotel to the passengers. Later, after many arguments, two passengers were accommodated in a hotel 13 kilometers away from the airport and the rest opted to spend the night at the airport lounge. The airline later ensured that all affected passengers were accommodated on flights to Chennai the next morning. Indigo issued a statement on the incident saying “IndiGo ground staff made every possible effort to help passengers make the connection, but due to lack of time, they were unable to board the aircraft. IndiGo staff offered the passengers overnight accommodation and booking on the next available flight, but certain passengers chose to stay at the airport lounge. We deeply apologize for the inconvenience caused to the passengers.” According to the reports, Indigo did this because it was unwilling to fly with only 6 passengers on board. Many believe this was very wrong by Indigo.
